Windsor Flood Update Sept 6 2017 – Flooding Support Services Update Latest Information: 

The City of Windsor continues to recover from last week’s rain event.  As of 10:15 this morning, the 311 Call Centre has received 5,442 basement flooding reports both online and over the phone.

Curbside collection of flood damaged material continues to be slow, due to the significant number of homes that have flooded and the sheer volume of materials to be collected. Environmental Services reports that regular garbage collection for Area 1A and 1B (north of Cabana, west of South Cameron and Cameron) is delayed.  Trucks continue to collect in those areas and will be moving to Area 2 (includes the area south of Cabana, city limits to Provincial, Riverside to South Cameron and Cameron to Gladstone). Due to the use of all available resources to gather flood materials, regular garbage and recycling collection are experiencing delays this week. However, residents are asked to put their household garbage at the curb on their regular collection day. 

Residents are also advised that the Bulk Furniture Collection is on hold until further notice due to the flooding event.  Please watch for posted updates.

Ongoing:

The Public Drop-Off Depot at Central Avenue is open and accepting flood damaged materials, such as carpet, padding, dry wall, furniture, and baseboards free of charge.  However, Environmental Services reports that wait times can be significant at times.  The Public Drop-Off is open Monday to Saturday, 8am to 5pm. 

Yard waste collection for the month of September is also cancelled so that all available resources can be diverted to flood clean up. Residents are asked to place flood damaged items to the curb (not the alley) as soon as possible. Cooperation in preparing the flood material will allow us to get to as many homes as possible, as soon as possible. 

Note: Flood damage pickup is for those who do not have a paid contractor working on their properties, as paid contractors are responsible for taking any damaged materials to the landfill.

Curbside Collection Preparation Details:

• Roll carpet and padding in small bundles approximately 4’ in length.
• Bundle, bag or place in pails/boxes any building materials such as pieces of drywall, baseboards.
• Appliances must have doors secured shut.
• Collection crews will not pick up loose material. All loose items must be placed at the curb in garbage bags weighing no more than 20 kilograms (44 pounds).  Bags should not be stacked but rather placed side by side. The hard-sided garbage container by-law will be waived for flood collection. 
• Keep household chemical waste, paint cans, and other chemicals in a separate pile.  They will be collected by a separate truck from the truck collecting flood items.
• Place items to be collected in an orderly manner, side by side as much as possible.  Avoid piling items on top of each other.
• Wherever possible, avoid parking vehicles in front of flood material. Collection crews require clear access to items set out for collection.

311’s hours of operation are Monday to Friday, 8 a.m. to 5 p.m.  311 can also be accessed online at www.311online.ca. Details on the Basement Flooding Subsidy Protection Program can also be found on the City website. We thank residents for their co-operation and patience during this time.

Map showing flood calls through September 6 2017.