Windsor Flood Update September 5 2017 – Flooding Support Services Continue

The City of Windsor continues to recover from last week’s rain event.  As of Friday September 1, 2017, the 311 Call Centre has received 4,660 basement flooding reports both online and over the phone.

In an effort to assist residents, the Public Drop-Off Depot at Central Avenue is open and continues to accept flood damaged materials, such as carpet, padding, dry wall, furniture, and baseboards free of charge.  However, Environmental Services reports that wait times vary throughout the day and can be significant at times.  The Public Drop-Off is open Monday to Saturday, 8am to 5pm. 

Curbside collection of flood damaged material continues. Yard Waste Collection for the month of September has been cancelled so that all available resources are diverted to flood clean up.  Residents are asked to place flood damaged items to the curb (not the alley) as soon as possible. Crews will continue through the city, however, due to the significant number of homes that have flooded, curbside collection is slow. Cooperation in preparing the flood material will allow us to get to as many homes as possible, as soon as possible.

Curbside Collection Preparation Details:

• Roll carpet and padding in small bundles approximately 4’ in length.
• Bundle, bag or place in pails/boxes any building materials such as pieces of drywall, baseboards.
• Appliances must have doors secured shut.
• Collection crews will not pick up loose material. All loose items must be placed at the curb in garbage bags weighing no more than 20 kilograms (44 pounds).  Bags should not be stacked but rather placed side by side. The hard-sided garbage container by-law will be waived for flood collection. 
• Keep household chemical waste, paint cans, and other chemicals in a separate pile.  They will be collected by a separate truck from the truck collecting flood items.
• Place items to be collected in an orderly manner, side by side as much as possible.  Avoid piling items on top of each other.
• Wherever possible, avoid parking vehicles in front of flood material. Collection crews require clear access to items set out for collection.

311’s hours of operation are Monday to Friday, 8 a.m. to 5 p.m.  311 can also be accessed online. Details on the Basement Flooding Subsidy Protection Program can also be found on the City website. We thank residents for their co-operation and patience during this time.