Libro Credit Union Promises to Support Libro Owners and Staff
Statement from Libro Credit Union
Libro Credit Union pledges to work with Owners during these difficult times. We are ready to support each Owner with their needs and we are offering the following to ease financial stress:
- Up to a 6-month mortgage payment deferral and loan deferral options for personal Owners.
- Loan deferral options for Business Owners including commercial and agricultural loans. Contact your local Account Manager for details.
We are working to proactively reach out to Owners to discuss their options, and encourage them to reach out to a Coach, Account Manager or the Contact Centre directly to discuss needs. Owners can book appointments online , by phone or by email. We are happy to meet by video chat or phone.
We are continuing to assess what is needed in response to a rapidly-changing economic environment, we are making sure we put Owners’ needs first.
We are also making a number of changes to the way we work in the interest of public health, to protect staff, Owners and the wider community.
TEMPORARY LOCATION CLOSURES
Libro Credit Union has taken the difficult decision to close some locations temporarily, listed below, as of Wednesday, March 18 until further notice.
The following locations are temporarily closing, due to their layouts and/or staffing. Please know these locations have not been affected directly by the virus:
- Old East Village, London
- Downtown Kitchener
- Windsor Accelerator
- Forest
- Woodslee
All Libro staff have been asked to follow government guidelines, including adopting social distancing, and the tight space at some of these locations makes that difficult. We also have limited staff available to run these locations.
REDUCING HOURS
Our remaining Libro locations will remain open, though we are reducing hours further to 10am to 4pm, Monday to Friday. All locations will now be closed on Saturdays.
PROTECTING STAFF AND OWNERS
We are taking special measures to protect staff and Owners. They include:
- Social distancing
- We ask everyone to maintain a distance of at least two metres from each other.
- Self-isolating
- If you are feeling sick, have been in contact with anyone sick, or have been out of the country (including the US) recently, you will not be permitted to enter our locations. We ask that you contact us by phone or email instead.
- Any Libro staff who have been out of the country recently are being required to self-isolate for 14 days.Doing business in new ways
We ask all Owners to use ATMs, online services or phone options, wherever possible. Visit our Ways to Bank page to learn more.
Meetings postponed
No Libro events will take place until further notice. Our Annual General Meeting, planned for April 4, will take place online only.
Our pledge to staff
We are also making a pledge to all of Libro’s 714 staff. We will be there for all of them. We will work with staff individually to understand their needs and to make sure they know their health and wellbeing is at the forefront of our thinking. This includes their financial wellbeing.
We are determined to maintain strong standards of Owner service, while also supporting our staff and giving them all the options for working that we can provide.
Thank you to everyone who does business with Libro. We’re still focused on providing the best possible service in these difficult circumstances, while carefully following the latest advice on COVID-19.
Visit online for ongoing updates on the COVID-19 pandemic and how Libro can support you.
