Statement from IKEA Canada on Pick-up and Order Points
In 2015, IKEA Canada launched the Pick-up and Order Point concept as part of a global test program to learn more about how our customers want to shop with IKEA in new retail formats. Throughout the test, we gathered many valuable insights which will inform how we continue to evolve and adapt as a business.
Now the global test has concluded and IKEA Canada has made the decision to close its existing Pick-up and Order Point units – including Kitchener, London, St. Catharines, Whitby and Windsor, effective January 29, 2020.
We appreciate the support we’ve received from these communities over the past several years and we remain committed to serving them in the best possible way. With urbanization, technology and digitalization, we know our consumers’ lives are rapidly changing, including the ways they like to shop. To best meet our customers’ needs in these markets, we will explore new solutions with a focus on enhancing our digital tools and improving our local service offer.
We are truly grateful to our co-workers who have contributed to our Pick-up and Order Point program. At IKEA, our co-workers are at the heart of our business and we are committed to supporting them throughout this transition. Our hope is that as many co-workers as possible will choose to continue their career journey with IKEA. We will work with every co-worker to find the best option for them, including support to find a new position at IKEA Canada in one of our store or distribution units.
IKEA is transforming its business model to become more accessible, affordable and sustainable, today and in the future. This includes exploring many new formats and touchpoints to make it easy, affordable and inspiring to shop at IKEA, as well as investing in our ecommerce and delivery services.
All Pick-up and Order Point units are scheduled to close on January 29, 2020. The last day for customers to order delivery to the Pick-up and Order Point units is January 15, 2020. The last day for customers to pick-up a delivery from a Pick-up and Order Point unit is January 29, 2020.