LaSalle Launches Citizen Request Portal

Customer service is important to the Town of LaSalle. In an effort to provide a convenient option, the Town has implemented a Citizen Issue/Request Portal on their website. Requests and inquiries can now be submitted to the Town and will be sent directly to the appropriate department. This will result in fewer call transfers, faster resolution and overall great customer service.

Each Citizen Issue/Request Submission will be given a service request number. This will allow both the customer and Town officials to track the progress and follow-up as required. Requests submitted after hours (outside of Monday to Friday from 8:30 am to 4:30 pm) will be addressed during business hours. All requests will be acknowledged within two business days.

For after-hours service requests that may require immediate attention such as a traffic light not working, road flooding or other possible dangerous conditions please call the after-hours number at 519-969-4143. If the issue is about an immediate threat to public safety, call 911 for emergency assistance.

The Citizen Issue/Request Portal can be found on the Town’s website.