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Service Line Protection for Windsor Homeowners

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Service Line Protection Available for City of Windsor Homeowners

The City of Windsor has a new agreement with Service Line Warranties of Canada (SLWC) to offer protection for city homeowners for the water and sewer lines that connect their homes to the city’s systems. The coverage is voluntary and available at affordable monthly or annual prices. Launched in 2014, SLWC works with over 50 leading cities and municipalities in Ontario to provide repair service plans that offer peace of mind and convenience.

“Many homeowners do not know that damage to the service lines on their property are their responsibility to repair. In the event of a service line emergency, the homeowner is responsible for scheduling the repair and covering the associated cost.  As the City of Windsor homes age along with the infrastructure serving them, SLWC repair plans provide homeowners with an optional peace of mind solution so they can be better prepared in the event of this type of unexpected repair.” – Mark Winterton, City Engineer for the City of Windsor

The SLWC Service Line Warranty Program protects against damage to pipes on homeowners’ property. Repairs to these pipes are not covered by basic homeowners insurance or by the City of Windsor. If a customer’s line is in need of repair, a simple call to the SLWC 24-hour hotline will dispatch a local, licensed contractor familiar with local code. There are no service fees or deductibles.

Many factors contribute to the life expectancy of a service line including the age, type of piping material, soil conditions and installation quality – all factors which are covered through the SLWC protection program. This program is voluntary for residents and provided at no cost to the City of Windsor and no public funds are used to promote or administer the program.

“Our service plans not only cover the cost of the repair, they also provide homeowners with reputable, local contractors who will do the best possible job,” said John Kitzie, CEO of SLWC parent HomeServe NA. “We’re pleased to have an agreement with the City of Windsor and look forward to the opportunity to provide the City of Windsor homeowners with the assistance they need when faced with a home repair emergency.”

SLWC has been recognized as the nation’s largest and most trusted source of utility line plans recognized by the Local Authority Services. The company is committed to customer service, ethical marketing practices and maintaining an A+ accredited rating with the Better Business Bureau. For questions about this service, or to enroll, please contact SLWC at 1-844-616-8444 or visit

Service Line Warranties of Canada (SLWC) is part of HomeServe USA Corp (HomeServe), a leading provider of home repair solutions since 2003, serving over 4 million customers across North America. Launched in 2014, SLWC is the trusted source of utility line protection programs in Ontario as recognized by the Local Authority Services. Together with HomeServe, SLWC is dedicated to supplying best-in-class repair plans and delivering superior customer service to consumers through over 700 leading city, municipal and utility partners.

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