City of Windsor says Residential Bulk Item Collection Program is Working

The City of Windsor says its Bulk Item Collection program is working. Calls to 311 for the special curbside service were strong for the second consecutive quarter.

“We had 484 requests in the second quarter and 516 this quarter,” said Waste Collection Contracts and Operations Administrator Jim Leether. “Those numbers show the program is popular and helpful for residents who would otherwise have difficulty getting rid of items.”

In 2017, there were 291 Bulk Item service requests (SR’s) received in total.

Top 10 SR’s – Third Quarter 2018

Service Request Type

Tree Maintenance 2,368

Dirty Yard Complaint 1,920

Rodent Extermination Program 836

Garbage Not Collected 651

Bulk Item Pick-Up (Furniture) 516

Building Condition Complaint 505

Tax Inquiry 480

Storm Flooding 462

Sewer Complaint 370

Transit Windsor 366

Under the program, each of the city’s pickup zones see two collection cycles for bulk items per month. There is a maximum of two items per pickup and the cost for the service is $10 per item.

To book a pickup, call 311 Monday to Friday, 8:00 a.m. to 5:00 p.m., excluding holidays, and 311 staff will advise you of available dates. A credit card can be accepted over the phone, or cash and debit can be accepted at our Customer Care Centres. All pickup appointments must be booked first by calling 311.

For complete details, including schedules, tips and restrictions, visit the Residential Bulk Furniture Collection pages.